Contact DruHub Support
Our specialized administration team is standing by to resolve active order disputes, handle merchant verification applications, and process security inquiries. To guarantee absolute operational confidentiality, we require all support submissions to be cryptographically signed and encrypted using our official PGP keys.
Official Direct Access Gateways
If you are currently experiencing connectivity bottlenecks, use these direct mirrors to access the system ticket terminal.
Communications Hub
Verified connection parameters for support staff.
Typical response: 24-48 hours
Support available 24/7/365
For urgent trade disputes and escrow claims, please access the internal ticketing system directly on our primary onion portal for accelerated priority handling.
Dispute & Submission Rules
Operational standards required for support processing.
- [1] Include Order Hash: Always provide your unique, complete order ID, TXID hashes, or account username when opening a diagnostic request.
- [2] Credential Lockdown: Staff will never ask for, and you must never share, your account passwords, master mnemonic seeds, or private wallet keys.
- [3] PGP Mandatory: Encrypt all sensitive user parameters (delivery addresses, real-name coordinates, customized drop instructions) using the official public key.
- [4] Anti-Spam Filter: Generating concurrent multiple support tickets for the same issue slows down operations and will trigger automated queue deprioritization.
PGP Public Key Block
Required for encrypting secure messages before electronic transmission.
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v2.4.0 (GNU/Linux)
iQIzBAEBCgAdFiEEzU1R8z0gMhV3vG7L9O8zM7H4H4UFAmX...
=7YhP
-----END PGP SIGNATURE-----